Help & Support Center

Got questions? We're here to help you get the most out of your coaching sessions.

Email Support

Our player support team is ready to assist you: support@zenaiya.com

Common Questions & Troubleshooting

How do I restore my Pro subscription?

If you reinstall the app or switch to a new phone, open the Paywall Screen inside the app and tap "Restore Purchase". Your transaction will be re-validated with the App Store/Play Store.

ZenAIya's game review is taking too long to load. What should I do?

Conversational reviews are powered by active cloud serverless endpoints. If the review is loading slowly, verify that your internet connection is stable. If the issue persists, our AI server may be experiencing high demand; please wait a minute and tap "Retry".

Where is my game history saved?

If you are logged into your account, all game moves and AI analysis notes are safely stored in our secure database cloud. If you are playing offline as a guest, games are saved locally on your device.

Account & Data Deletion

You have the right to request the complete deletion of your ZenAIya Chess account and all associated data (including game history, stats, and profile information). There are two ways to delete your account:

  1. In-App: Open the ZenAIya Chess app, navigate to Settings > Account, and tap Delete Account. Your data will be deleted immediately.
  2. Via Email: Send an email to support@zenaiya.com from the email address associated with your account, with the subject "Data Deletion Request". We will process your request and delete all data within 7 days.

Note: If you have an active Pro subscription, you must cancel it through the Apple App Store or Google Play Store to stop future billing.